Return & Refund Policy

Returns Eligibility

You may return eligible items within 14 days of receiving your order.

To qualify for a return, items must:

• Be unused, unworn, and in their original condition.
• Have all original tags and packaging attached.
• Not show any signs of damage, washing, alteration, or misuse.

Non-Returnable Items

The following items cannot be returned or refunded unless faulty or incorrectly supplied:

• Personalised or customised products.
• Gift cards.
• Clearance or sale items (unless faulty).
• Items returned without original tags or packaging.

How to Request a Return

To request a return, please contact us at:

Please include:

• Your order number.
• The item(s) you wish to return.
• The reason for the return.

Our team will provide return instructions and the return address.

Refunds

• Once your returned item has been received and inspected, we will notify you of the outcome.
• If approved, your refund will be processed to the original payment method within 5–10 business days.

Faulty or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.

We may request photographs of the item to help resolve the issue promptly.

Where appropriate, we will offer:

Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is faulty, damaged, or supplied incorrectly.
• We recommend using a tracked delivery service, as we cannot be responsible for items lost during return transit.

Order Cancellations

• Orders may be cancelled before dispatch by contacting us as soon as possible.
• Once an order has been dispatched, the standard return process will apply.

Contact Information